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Return & Refund Policy

​​Thank you for shopping with House of Xcess. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

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Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Items must be returned in their original packaging.

  • Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions. 

 

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Digital downloads

  • Any item marked as non-returnable

 

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

 

Exchanges

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly replace the item at no additional cost.

 

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was shipped

  • The product is defective

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. 

 

How to Start a Return

To initiate a return, please contact us at:

Email: houseofxcess@gmail.com
Phone: (608)667-1783
Address: [Return Address]

Please include your order number and reason for the return.

 

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

 

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:


Email: houseofxcess@gmail.com
Phone: (608)667-1783

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